FAQ


Production Times

The average production time is 2 days before the item is shipped, stretched canvas prints will take an extra 2-3 days. The shipping is based on the qty ordered and the size. There may be additional charges if you are in a remote location or in the US.  

File Types

The file types accepted are .jpeg, .jpg, .tiff or pdf.¬† If you need us to convert the file we can do that for you at an additional cost.  

File Sizes

The maximum file size that can be sent is 25MB. A .jpeg or pdf are often the smaller file type. Please resave any larger files to these file types.  

Colour

We do our upmost to check the colour on all file that we receive. We will do our utmost to make sure the colours are as bright and vibrant as they should be. If we have any problems we will contact you.  

Shipping

The shipping will be shipped through¬†Purolator. We will provide the tracking number when it is shipped.  

Damaged Order

Damaged orders will be addressed immediately. Please contact us here. Please make sure to include when you received it and the location of the damage. If possible please include a photo of the damage.  

How to Return an Order

If you need to return an order please contact us first and we will work out the details with you.  

Customer Feedback

We welcome any customer feedback.  

Discounts

We will be offering discounts and updates to the site periodically. Please stay tuned by signing up to our newsletter and save!  

Payment Details

Payments will be processed online. If there is to be a return we will contact you and go through details with you.   Any other questions please feel free to contact us.